Santiagua , based on the provisions of Law 15/1999 on the Protection of Personal Data LOPD, the European Data Protection Regulation (RGPD) that comes into force on May 25, 2018 and other legislation that develops reports that:

  • You can collect on your website, hereinafter << "the Website >>" certain personal data that are entered and provided by the USER freely in their forms or via email.
  • That these data collected are the basic ones to be able to offer and manage the requests and services requested.
  • It also collects statistical data on browsing its website.
  • It will maintain the confidentiality and security of the information provided by the USER, as described in the Data Protection Law.

CONTACT RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

  • Responsible for data processing: Santiagua
  • Address:  c \ Fica nº42 4ºD | 48006 | Bilbao | Bizkaia
  • Telephone:  (+34) 616 490 485
  • Email:  santiagua@santiagua.es

For data processing, all technical and organizational security measures established in current legislation are implemented.

PURPOSE OF THE DATA

  • That the USER can make requests for information through our forms or email.
  • Statistical monitoring of visits and navigation through our website, in order to analyze and improve the user experience.

The data collected from Santiagua are only the basic ones for the purposes indicated above.

OBLIGATORY OF THE INTRODUCTION OF THE DATA

To access the Website . It is not necessary to provide any information. However, to make requests for information, it is necessary for the USER to provide data in the existing forms on the website for the purposes described above. The fields with an asterisk (*) are those that require a mandatory response. If they are not covered, the consequence is the impossibility of providing the requested service.

LEGITIMATION FOR THE TREATMENT OF YOUR DATA

The legal basis for the processing of your data is:  consent .

TREATMENT AND CATEGORY OF DATA COLLECTED THROUGH THE WEBSITE

The categories of data that are requested in our forms are the  basic ones  in each case for the purposes indicated above.

  • Identification data Forms: name, surname, telephone and email address.
  • Statistical data: IP address, browser version, operating system, duration of the visit and browsing data on the website.

Specially protected categories of data are not processed.

HOW LONG IS THE DATA KEPT?

The data provided will be kept following the following criteria:

  • Until its deletion is requested by the interested party.
  • Likewise, they will be kept for the years necessary to comply with current legal obligations.

In our maintenance work, we reserve the right to their elimination if they no longer have effect for the purposes for which they were collected.

RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION

THE USER who enters their personal data in the forms will have the full right to:

  • Request access to personal data related to the interested party.
  • Request its rectification or deletion.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request the portability of the data.

Requesting it to  santiagua@santiagua.es  from the email address you provided in our form, or by postal mail to the address: c \ Fica nº42 4ºD | 48006 | Bilbao | Bizkaia.

We provide interested parties with access to the personal data that we store about them whenever they request it. We will respond to requests for the  deletion  of personal data, as long as the support and systems traceability allow it, and its storage and processing is not necessary for the provision of the service or to comply with legal requirements.

DATA TRANSFER.

Santiagua only uses the data for the purposes described above, it does not transfer or sell data to third parties.

Now, your data may be processed by providers of this Entity that are essential for its operation and offer its service such as: its management, computer services, cloud storage services, etc. The user gives his express and unequivocal authorization for this treatment and communication of data.

SECRET AND SECURITY

Santiagua is committed to the use and treatment of the personal data of users, respecting their confidentiality and using them in accordance with the purpose for which they were provided, as well as to comply with their obligation to save them and adapt all security measures to avoid alteration, loss, treatment or unauthorized access, and thus guarantee its integrity and security.

However, Santiagua cannot guarantee the absolute impregnability of the Internet network, and will not be responsible for incidents that may arise around personal data when these arise: either from an attack or unauthorized access to the systems in such a way that it results It is impossible to detect or prevent it even if the measures are adopted according to the current state of technology, or due to a lack of diligence of the USER regarding the guarding and custody of their passwords and personal data, as well as the establishment of adequate security passwords.

DATA TRUTH

THE USER is responsible for the veracity of their data, agreeing not to enter false data and to rectify them if necessary.

COMMERCIAL MAIL

Santiagua does not carry out SPAM practices, consequently it will not send emails that have not been previously or expressly authorized by the USER, except in the case of relevant information on our web portal that may be of interest to you, such as for example any change in our services or policies.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, we undertake not to send communications of a commercial nature without properly identifying them.

NAVIGATION

When browsing Santiagua , non-identifiable data can be collected, which may include IP addresses, geographical location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes those related to your browsing habits on our website. These data are collected by our own web hosting service software.

We use this information to analyze trends, administer the site, and track possible site navigation errors that allow us to improve the experience of using our website.

USE OF COOKIES

In order to provide a better service, this website may store small information files called cookies on the User’s computer, used for the proper functioning of some of the services offered, as well as to diagnose problems on the website, and to the administration of some of the services offered. To limit or restrict the admission of cookies on their computer, the User can configure their browser for these purposes.

For more information, please visit our Cookies Policy .

CHANGES IN THE PRIVACY POLICY

Santiagua reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices or the incorporation of functionalities on our website. In such cases, the changes introduced will be announced on this page with reasonable anticipation of their implementation.

ACCEPTANCE AND CONSENT

The USER declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Santiagua in the manner and for the purposes indicated in this privacy policy.